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Question 1 of 12 · Agents and Workflows
A financial services company is building a Claude-powered customer support agent that must route complex loan-application queries to specialized human experts while handling routine balance inquiries automatically. The agent must maintain conversation context across turns and escalate whenever it is not confident. Which implementation BEST meets these requirements?
An escalation tool gives the application a structured, auditable signal it can act on deterministically. Escalation policy lives in the system prompt, and conversation context is preserved by passing prior turns in the messages array - the canonical Claude agent hand-off pattern.
Question 2 of 12 · Prompt and Context Engineering
A financial services company is building a Claude-powered application that needs to analyze customer support transcripts and extract specific account details like account numbers, transaction IDs, and routing numbers. The development team notices that Claude sometimes includes these sensitive details in its responses even when instructed not to. Which prompt engineering technique BEST prevents Claude from outputting sensitive information while maintaining analysis quality?
Using XML tags to structure prompts and explicitly marking sensitive data sections is Claude's recommended best practice for preventing information leakage. The combination of clear structural boundaries and explicit instructions to never reproduce tagged content leverages Claude's strong XML parsing capabilities and provides the most reliable prevention method.
Question 3 of 12 · Tools and MCPs
A development team is building an AI assistant that needs to execute Python code to perform data analysis tasks requested by users. The assistant must run the code in an isolated environment and return the results. Which MCP server implementation BEST meets this requirement?
A custom MCP server with a properly configured tool using subprocess with timeout and resource limits is the correct approach for isolated code execution. This provides direct control over execution environment, security constraints, and error handling - exactly what MCP tools are designed for.
Question 4 of 12 · Claude Code
A development team is building a data analysis pipeline that needs to process CSV files with inconsistent column counts across different rows. They want Claude to extract structured data and handle malformed rows gracefully. Which approach BEST ensures reliable data extraction?
Providing CSV content as text in the prompt with explicit parsing instructions leverages Claude's native text processing and reasoning capabilities. This approach allows Claude to handle edge cases like variable column counts through contextual understanding and can include custom error handling logic in the response format.
Question 5 of 12 · Applications and Integration
A financial services company needs to process 50,000 customer support tickets overnight using Claude for sentiment analysis and categorization. Each request is independent, costs matter significantly, and results must be available by morning. Which approach BEST meets these requirements?
Message Batches API is specifically designed for high-volume, non-urgent processing (like overnight jobs). It offers 50% cost reduction compared to standard Messages API, accepts up to 10,000 requests per batch (can submit 5 batches), processes asynchronously, and meets the 24-hour delivery requirement. This is the classic 'cost matters + overnight processing' scenario.
Question 6 of 12 · Model Selection and Optimization
A startup is building a customer support chatbot that handles 50,000 requests per day. Most queries are simple FAQs ("What are your hours?", "How do I reset my password?"), but 10% require nuanced reasoning about complex account issues. The team has a monthly budget of $2,000 for API costs. Which routing strategy BEST balances cost and quality?
This implements a tiered routing pattern that matches workload characteristics to model capabilities. Haiku handles 90% of simple queries at lowest cost (~$0.25/1M input tokens), Sonnet handles complex conversations requiring better reasoning (~$3/1M input tokens), and Opus remains available for rare deep-reasoning cases. This approach optimizes the cost-performance tradeoff for the actual usage distribution.
Question 7 of 12 · Security and Safety
A financial services application uses Claude to process customer support inquiries that may contain account numbers and transaction details. The development team wants to minimize the risk of sensitive data being retained in Claude's training data. Which approach BEST addresses this concern?
Anthropic's API does not use customer data submitted via API for training unless explicitly opted in. However, the BEST practice is defense-in-depth: preprocess to remove/redact sensitive data at the application layer AND verify your API usage agreement. This gives you control regardless of policy changes and follows least-privilege data exposure principles. The CCDV-F emphasizes that developers must understand both Anthropic's policies AND implement their own data protection measures.
Question 8 of 12 · Eval, Testing, and Debugging
A development team has built a Claude-powered customer support agent that uses tool calls to look up order information. In production, 15% of tool calls are failing with malformed JSON responses. The team needs to identify the root cause. Which debugging approach should they implement FIRST?
Observability is the critical first step in debugging. By logging the full interaction chain (prompt, tool schema, and raw response), developers can see exactly what Claude received and what it returned. This reveals whether the issue is malformed tool definitions, ambiguous prompts, or Claude's output formatting. Without this visibility, any fix is guesswork.
Question 9 of 12 · Agents and Workflows
A financial services application needs to process loan applications by gathering customer data, running credit checks, validating documents, and generating approval recommendations. The process must pause for human review before final approval. Which architectural approach BEST meets these requirements?
Agentic workflows are explicitly designed for multi-step processes with clear stages and human checkpoints. This pattern separates concerns (gather, verify, approve) while maintaining control flow and enables human-in-the-loop at designated points, which is essential for compliance in financial services.
Question 10 of 12 · Prompt and Context Engineering
A healthcare AI application uses Claude to generate patient care summaries from doctor's notes. The application requires consistent JSON output with specific fields: patient_id, diagnosis, treatment_plan, and follow_up_date. Initial testing shows Claude sometimes returns valid JSON but occasionally returns markdown-formatted text or includes additional commentary. What is the MOST effective approach to ensure consistent JSON output?
Prefilling (also called response priming) is the most reliable technique for forcing specific output formats. By starting the assistant's response with '{', you explicitly tell Claude that its response has already begun as JSON, making it nearly impossible for the model to deviate from JSON format. This technique has the highest success rate for structured output.
Question 11 of 12 · Tools and MCPs
An AI application uses the filesystem MCP server to access user documents. The application needs to search for files containing specific keywords across multiple directories. What is the MOST efficient approach using the filesystem MCP server's capabilities?
The filesystem MCP server provides a search_files tool specifically designed for content-based file searching. This tool efficiently handles the search operation server-side with proper path traversal and pattern matching, which is exactly what this scenario requires.
Question 12 of 12 · Claude Code
A software company needs Claude to help debug Python code that interacts with external APIs. The code sometimes fails with timeout errors. The developer wants Claude to suggest improvements and explain the root cause. What is the MOST effective way to structure this request?
Providing complete context (code, stack trace, API details) enables Claude to perform accurate root cause analysis. Specific requests for retry logic and exponential backoff guide Claude to deliver actionable solutions. This comprehensive approach maximizes Claude's debugging and code improvement capabilities.
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It covers 8 domains: Applications and Integration (33%), Model Selection and Optimization (17%), Agents and Workflows (15%), Prompt and Context Engineering (11%), Tools and MCPs (10%), Security and Safety (8%), Claude Code (3%), Eval, Testing, and Debugging (3%). The full course has a dedicated chapter, lab and practice-test coverage for each.
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